Customer Success Manager
Celsus is a platform that property managers rely on daily for rent, leases, maintenance, and financial reporting. When they adopt it, they are migrating real workflows and real data — not experimenting. Your job is to make sure every organisation that signs up gets to full value quickly, stays there, and expands. You will be the most direct line between our customers and the product team.
Responsibilities
What you will own
Own the onboarding experience for new organisations — from workspace setup and data migration through to the first full billing cycle completed on Celsus
Manage a portfolio of active accounts, tracking health signals and intervening early when engagement drops or friction appears
Run regular check-ins and business reviews with portfolio managers to surface what is working, what is not, and what they need next
Translate customer feedback — patterns across support requests, feature gaps, workflow complaints — into actionable product input the engineering team can act on
Identify and develop expansion opportunities within existing accounts: additional properties, team seats, or plan upgrades that genuinely reflect customer growth
Requirements
What we are looking for
3+ years in customer success, account management, or implementation at a B2B SaaS company
Comfortable operating at both the workflow level (walking a customer through a feature) and the business level (discussing occupancy rates, arrears trends, and portfolio goals)
Strong written and verbal communication — you write clearly, explain complex things simply, and represent the company well in every interaction
Experience managing a book of accounts with real retention accountability — you know what churn looks like before it happens
Background in property management, real estate operations, or financial services is a meaningful differentiator
Customer Success Manager
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